Terms and conditions
 

SHIPPINg

We ship Canada wide for all of our products. Prices vary depending on size and location.


RETURN POLICY

We do not provide refunds or returns once items have been sent for production or delivered. Due to the high cost of materials and the nature of custom designed furniture we cannot offer a refund once we have agreed to move forward with production. 

We will send confirmation on your order via email once all the details have been confirmed. After sending this email, you have 24 hours to cancel, otherwise we will commence crafting the pieces as scheduled. From this point forward, change orders and amendments during production stage will be priced accordingly.


PAYMENT

We accept VISA, Mastercard, CASH, CHEQUE, & E-TRANSFER.

100% payment upon ordering for all stock items. 50% due, remainder upon completion for all custom projects.


DELIVERY TERMS

Scheduling of our deliveries is dependent on a "First in, first out" basis. We will communicate with you the entire way on the estimated time line of your stock or custom projects. Typical lead time is 4-6 weeks, but this may increase during peak ordering seasons.


ORDERING INSTRUCTIONS

For all orders, the pieces can be customized. Customization options include: metal colour,  wood type, wood colour and total overall product size. 


WHY ORDER FROM US?

We work with you every step of the way. From helping you sort through your pieces of inspiration to delivering you a final product for you home. All the materials used and services rendered are purchased from Canadian companies to help support our local economy. 


PRIVACY POLICY

We respect the privacy of all our customers. For all of our items in our shop and our social media, we will only share the piece on a first name basis and will not give out any other information. Our custom of naming new pieces after the client is complimentary and optional. If you would like to opt out of this tradition, simply advise your designer at any time during the process.